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The receipt of your funds will vary based on the time at which your application is approved. You will receive an email notification once your application has been approved.
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‍Monday through Friday: If your application is approved by 1:30 p.m. CT Monday – Friday, you will generally receive your funds by end of that day. If your application is approved after 1:30 p.m. CT, you will generally receive your funds from the lender by the next business day.
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‍Friday 1:30 p.m. CT to Sunday 1:30 p.m. CT: If your application is approved between 1:30 p.m. CT Friday and 1:30 p.m. CT Monday, you will receive your funds on Monday, unless it is a bank holiday.
The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day but do not see the funds in your bank account, you should first contact your bank's ACH department.
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Before final approval, you may receive an email regarding your loan status. Please check the email that you used to apply for a loan, as we will use that email address to request additional information that we might need to finalize the processing of your loan application. Please follow the directions in the email and reply to support@bkmax.co with the additional documents. As soon as we receive this information, we will be able to finish processing your loan request. Should you need to contact us via email to get in touch with one of our customer service representatives.

You can email to get in touch with one of our customer service representatives. They will be able to provide you with more information on what payment options are available to you.

Due date adjustments may be possible depending on your state of residence, loan type and application information. If you are in need of a due date adjustment, please email us.

You can log in to your BankMaxUsa account and see how much you owe on your current loan.

Once logged in to your BankMaxUsa account, you can click on the "Payments" tab to make a payment towards your outstanding balance.

Clicking on the "Make a Payment" tab takes you to a page where you can select the amount you would like to pay.

To update your bank account information, please email one of the following documents to us at support@bkmax.co:

Voided check for new bank account (excluding starter or temporary checks)

Latest bank statement for new bank account with your bank routing number

If you know your customer or loan ID, please include them in your email — this will help us locate your account faster.